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Poor customer service (FarmerRain)
Posted: December 18th, 2019, 6:08 am
by mason
I'm just wondering: Does FarmerRain EVER answer anybody's emails?
This is the second time they've failed to respond to a legitimate enquiry. That I have already bought rainwear from them just makes it worse.
I was asking if and when they will have more L or XL shiny yellow Atlas jumpsuits in stock but so far I have not received any kind of response.
I am just so disappointed.
Re: Poor customer service (FarmerRain)
Posted: December 18th, 2019, 8:55 am
by spitfire617
mason wrote: ↑December 18th, 2019, 6:08 am
I'm just wondering: Does FarmerRain EVER answer anybody's emails?
This is the second time they've failed to respond to a legitimate enquiry. That I have already bought rainwear from them just makes it worse.
I was asking if and when they will have more L or XL shiny yellow Atlas jumpsuits in stock but so far I have not received any kind of response.
I am just so disappointed.
I have never had any reason to e mail them as I have not bought anything from them so I cannot answer you question!
Re: Poor customer service (FarmerRain)
Posted: December 18th, 2019, 10:19 am
by rainwearseeker
they so answer, but not all the time. i asked for samples and they said they were going to send some, but have not as of yet so i will need to follow up again. one time i was getting failed deliveries (i wonder if the site was down).
Re: Poor customer service (FarmerRain)
Posted: December 18th, 2019, 11:13 am
by irishcagoule
In my years of dealing with Farmerrain, plus visits to them in Emmabodea, I have never had any issues, earlier this year I had an order delivered to a Pick Up place in Sweden, earlier than my arrival date. I email them and they were able to contact the place to hold it for me. When I arrived I was able to collect the item on the production of Photo ID .
Re: Poor customer service (FarmerRain)
Posted: December 18th, 2019, 12:06 pm
by mason
It's all good - I just heard from them. they are going to make up a new Atlas jumpsuit for me.
Re: Poor customer service (FarmerRain)
Posted: December 18th, 2019, 1:10 pm
by spitfire617
mason wrote: ↑December 18th, 2019, 12:06 pm
It's all good - I just heard from them. they are going to make up a new Atlas jumpsuit for me.
Result then!!
Re: Poor customer service (FarmerRain)
Posted: December 18th, 2019, 1:53 pm
by rainwear-experience
spitfire617 wrote: ↑December 18th, 2019, 8:55 am
mason wrote: ↑December 18th, 2019, 6:08 am
I'm just wondering: Does FarmerRain EVER answer anybody's emails?
This is the second time they've failed to respond to a legitimate enquiry. That I have already bought rainwear from them just makes it worse.
I was asking if and when they will have more L or XL shiny yellow Atlas jumpsuits in stock but so far I have not received any kind of response.
I am just so disappointed.
I have never had any reason to e mail them as I have not bought anything from them so I cannot answer you question!
Me neither
Re: Poor customer service (FarmerRain)
Posted: December 18th, 2019, 1:55 pm
by rainwear-experience
irishcagoule wrote: ↑December 18th, 2019, 11:13 am
In my years of dealing with Farmerrain, plus visits to them in Emmabodea, I have never had any issues, earlier this year I had an order delivered to a
Pick Up place in Sweden, earlier than my arrival date. I email them and they were able to contact the place to hold it for me. When I arrived I was able to collect the item on the production of Photo ID .
Should you be advertising you use places on a public forum
Ooops, my bad I was thinking pick up joint

Re: Poor customer service (FarmerRain)
Posted: December 18th, 2019, 1:57 pm
by rainwear-experience
rainwearseeker wrote: ↑December 18th, 2019, 10:19 am
they so answer, but not all the time. i asked for samples and they said they were going to send some, but have not as of yet so i will need to follow up again.
one time i was getting failed deliveries (i wonder if the site was down).
Maybe they blocked you to get some respite
Re: Poor customer service (FarmerRain)
Posted: December 18th, 2019, 5:39 pm
by irishcagoule
I only gave my own personal experience, living in Ireland. Purchases made direct and delivered to address in Ireland and in Sweden,